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Services Process

Requirement from the customer → Services department (Register, Accept and Handle, Track) → Offer online troubleshooting, consultation, and quotation
→ Under warranty → Depend on the usage circumstances of the issue → Evaluate the customer’s demands → The customer replaces parts or CVC arranges engineer to repair the machine→ Complete
→ Out of warranty → CVC analyzes the abnormal circumstances→ Evaluate the customer’s demands → The customer replaces parts or CVC arranges engineer to repair the machine → Complete
→ Complaint → Set up an new project to provide consultations → Reply the progress → Close

After Sales Service

1. CVC engineer goes to the customer to install and operate the machine, and train the customer how to operate and maintain the machine, etc.
2. We have complete maintenance records and integration, and track the progress in every phase to ensure the quality of customer service.
3. CVC offers equipment integration, planning, and provides our recommendations for the demands of customer’s plant.

Contact information